Privacy policy
This Privacy Policy describes how SANDERS TECH LABS LLC ("Reservala", "we", "us", or "our") collects, uses, and shares information about you when you visit or make a purchase from reservala.com (the "Site").
1. Information We Collect
Information You Provide
When you place an order or contact us, we collect:
- Name, billing and shipping address
- Email address and phone number
- Payment information (processed securely by our payment provider — we do not store full card numbers)
- Order details and communications with our support team
Automatically Collected Information
When you visit the Site, we may automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited, referring URLs, and time spent on pages
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and customer service responses
- Improve our website, products, and services
- Comply with legal obligations
- Prevent fraud and protect the security of our Site
- Send promotional communications (only if you have opted in)
3. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service providers: Payment processors (Shopify Payments), shipping carriers, and email providers who assist in operating our business
- Legal authorities: When required by law or to protect our rights
- Business transfers: In the event of a merger, acquisition, or sale of assets
4. Cookies
We use cookies to maintain your session, remember your cart, and analyze Site usage. You may disable cookies through your browser settings, though this may affect certain functionality on the Site.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by law. Order records are typically retained for 7 years for accounting purposes.
6. Security
We implement industry-standard security measures, including SSL/TLS encryption and PCI-DSS compliant payment processing. However, no method of transmission over the internet is 100% secure.
7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
8. Children's Privacy
Our Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us at support@reservala.com.
9. California Privacy Rights (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
Right to Know
You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which we use it, and the third parties with whom we share it.
Right to Delete
You have the right to request that we delete personal information we have collected about you, subject to certain exceptions (such as completing a transaction or complying with a legal obligation).
Right to Opt Out of Sale
We do not sell your personal information. However, if this practice changes, you will have the right to opt out.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge different prices, or provide a different level of service because you exercised your privacy rights.
How to Submit a Request
To exercise your California privacy rights, please contact us at:
- Email: support@reservala.com
- Phone: +1 (248) 673-2262
We will respond to verifiable consumer requests within 45 days.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
SANDERS TECH LABS LLC
2100 Dixie Hwy, Fort Wright, KY 41011
Email: support@reservala.com
Phone: +1 (248) 673-2262
